Contact & FAQ
Contact Information & Customer Support
At Piyush Enterprises, we believe that clear communication and timely support are essential to delivering a smooth and satisfying customer experience. Since we specialize in customized and made-to-order products, customers may naturally have questions before, during, or after placing an order. This page is designed to help you quickly find answers while also providing clear ways to contact us when personal assistance is needed.
Contact Information
If you require direct assistance, you may contact us using the details below. Our support team is committed to responding promptly and professionally.
Business Name: Piyush Enterprises
Owner Name: Bijoy Mandal
Registered & Communication Address:
B-598, Vasant Kunj Enclave,
South West Delhi – 110070,
India
Contact Number:
📞 +91 8383080639
Email Address:
📧 Piyushenterprises.care@gmail.com
Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
We aim to respond to all inquiries within 24–48 business hours. During peak seasons, festivals, or promotional campaigns, response times may be slightly longer, but every message is handled with care and attention.
When Should You Contact Us?
You are welcome to contact Piyush Enterprises for any of the following reasons:
Questions about products or customization options
Assistance while placing an order
Image upload or formatting concerns
Order confirmation or order status updates
Shipping and delivery inquiries
Issues related to damaged or incorrect items
Bulk, corporate, or special gifting requests
General feedback or suggestions
For faster resolution, please include your order number and a brief description of your issue when contacting us.
Frequently Asked Questions (FAQ)
Are all products customized?
Yes. All products offered by Piyush Enterprises are personalized and made specifically according to the information, images, and instructions provided by the customer. Each order is unique and created only after the order is placed.
How does the customization process work?
After you place an order, our design team uses the images and text you provide to create your customized product. Once the design is finalized, it moves into production. Every item is made to order and carefully reviewed before dispatch.
Can I change my order after placing it?
Order modifications are possible only if the request is made before production begins. Once the product enters the production stage, changes or cancellations may not be possible. We recommend contacting us immediately if you notice an error after placing your order.
What type of images should I upload?
For best results, please upload high-resolution, clear images with good lighting. Avoid blurry photos, screenshots, or heavily compressed images. Poor image quality may affect the final output, and Piyush Enterprises is not responsible for print issues caused by low-quality uploads.
How long does it take to process an order?
Order processing typically takes 2–4 business days. Complex designs or bulk orders may require additional time. Processing begins only after successful payment confirmation.
How long does shipping take?
After dispatch, delivery usually takes 3–7 business days within India. Delivery times may vary based on location, courier availability, weather conditions, or public holidays.
Do you provide order tracking?
Yes. Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status in real time.
What payment methods are accepted?
Available payment options are displayed at checkout. Payment methods may vary depending on your location and order value. All payments are processed through secure and trusted payment gateways.
Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on the delivery location and product type. Please check the checkout page to confirm COD availability for your order.
Can I return or cancel a customized product?
Since our products are customized and made-to-order, returns or cancellations are generally not accepted once production begins. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
What if my product arrives damaged or incorrect?
If your order arrives damaged or does not match your confirmed customization details, please email us within 48 hours of delivery along with clear photographs. Our team will review the case and provide an appropriate resolution.
Do you accept bulk or corporate orders?
Yes. Piyush Enterprises accepts bulk and corporate gifting orders. Please contact us via email with your requirements, quantity, and timeline. Our team will provide customized pricing and dedicated support.
Is my personal information safe?
Yes. We take data privacy seriously. Customer information and uploaded images are used solely for order fulfillment and are handled in accordance with our Privacy Policy.
What if I do not receive a response immediately?
Our team handles inquiries during business hours. If you do not receive an immediate response, please allow up to 48 business hours before following up. Sending multiple messages regarding the same issue may delay resolution.
Communication & Support Policy
Piyush Enterprises maintains a respectful and professional communication environment. We reserve the right to decline service or delay responses in cases of abusive, misleading, or inappropriate communication, in accordance with our Terms of Service.
We strongly encourage customers to carefully review product details, customization inputs, and policies before placing an order to ensure the best possible experience.
Still Have Questions?
If your question is not covered above, feel free to reach out to us directly. Our goal is to ensure clarity, transparency, and satisfaction at every step of your journey with Piyush Enterprises.
Thank you for choosing Piyush Enterprises. We look forward to helping you create meaningful, personalized products that truly capture your special moments.